Frequently Asked Questions
How long is your processing time?
Every set is made by hand with precision, nothing is rushed here. Unless you're purchasing a pre-made set without modifications or any of the shape finder and sizing kits (which are ready-to-ship), your nails will be made to order. Current processing time is around 2–5 working days, not including shipping. Timing may vary slightly throughout the year.
How will I know if the nails fit me? What sizes do I need?
I always recommend starting with a sizing kit. It allows you to try on every size at home and makes finding your perfect fit effortless.
You could also try to measure your nails at home using the tape method, convert your numbers to tip sizes with the help of these size charts and add them where you personalise your product when you order your set.
This method is not 100% accurate and sizing is the customer’s responsibility. If you’re unsure about measuring, please don’t guess your size! Refunds or exchanges are not offered for incorrect sizing. A sizing kit is the only way to ensure the perfect fit.
Every hand is different, if you need a special adjustment, just get in touch and I’ll do my best to help. Please note that press-on may not suit very down-growing or clubbed nail beds.
What shapes do you offer? What colours do you have?
Grab a shape finder kit if you want to test out different looks or are unsure about which shape works best for you!
Find all our shape options here and a size chart here.
We have over 150 colours available and we are always updating our collection. If you can not find your dream colour we would love to help, so message us!
How do I apply press on nails?
You can apply your press-on nails two ways:
Liquid nail glue Makartt – Best for long wear (up to 21 days).
Adhesive tabs – Ideal for short-term use (1–5 days).
Prep makes all the difference.
Taking a few minutes to prep your natural nails properly will not only help your manicure last longer and prevent lifting, it will help create that secure bond and keeps your natural nails healthy underneath.
Every order comes with a full application kit and step-by-step instructions, a video tutorial can also be found on my Instagram @nails.with.paula. Note that the glue will only be added upon request from your second order -free of charge- simply because one tube will serve you more than once. Do let me know if the order is a gift and I'll pop one right in.
How do I remove press on nails?
There are two safe ways to remove your press-on nails: soaking in a water-soap-oil mixture or removal oil.
Please be aware that removal oil, if not used correctly, may slightly melt the tips and affect their reusability, so go slowly and follow the instructions.
If applied with liquid glue, wait at least 10 days before doing a soak removal. These sets are designed to last 2+ weeks, and trying to take them off too early can damage your natural nails.
If applied with adhesive tabs, simply soak your nails in warm water with soap and oil when you are ready to remove them and they will lift off safely.
A tutorial video is also available on Instagram @nails.with.paula
How long can press on nails last? Are they reusable?
Our press-on nails are individually handcrafted using strong, salon-grade materials. With proper prep and your chosen application method, they can last up to 21 days with liquid nail glue or around 1-5 days with adhesive tabs. With gentle removal and care, they can be reused many times.
Do you take on full custom requests?
Of course! Custom requests are always welcome, whether you want to tweak a pre-made set or fully bring your own vision to life, it is all possible. Browse the pre-made sets to find a set to modify or go directly to custom design sets.
Do message me via instagram if you need help to start on your own project!
Can I change something to pre existing sets?
You can request a design change in the pre-made collection and pick your colour on a wearable sizing set to suit your personal taste. On eligible product pages, you’ll find a section where you can add custom details such as your preferred shape, sizes, colours, topcoat finish, or other specific requests.
Please note that when a change is made we create from scratch and processing time will apply. :)
What's included with my order?
Along with your set of nails you will receive
- A full application kit containing a mini file, a mini buffer sponge, a wooden cuticle pusher with etching end, a plastic cuticle stick, 2 individually wrapped alcohol pads, a nail glue and some adhesive tabs.
Note that the glue will only be added upon request from your second order -free of charge- simply because one tube will serve you more than once. Although do let me know if the order is a gift and I'll pop one right in!
- Easy to follow instructions "how to apply" and "how to remove"
- A 2ml sample of removal oil
- Some goodies!
Please note for EU customers: Due to EU shipping regulations in 12/2024 nail glue cannot be included in your orders.
What type of tips do you use? Are they strong?
Nails with Paula press-ons are made using 100% premium gel tips, handcrafted with reputable, salon-grade materials by a certified nail technician. Only trusted, safe brands are used to ensure durability, strength, and long-lasting quality.
While every set is made with the utmost care and precision, they aren’t completely indestructible; and that’s perfectly normal (nothing really is, after all). A little scratch on the topcoat can happen to any manicure. Treat them kindly, and they’ll stay beautiful for you in return.
Brands used:
- Après Gel-X: XS & S Round, XS & S Almond, S Sharp Square
- Nail Order Xtensions: XS Soft Square
- Painted Desert: XXS Round
- Supplies by Chloe: XXS Natural, XXS Soft Square
- Gellifique: 90% of my gels (colours, top, builder gels)
- Glitterbels, Indigo, NC Nails company: 10% of my gels products (different colours, gel paints)
What if the tips in the sizing kit don't fit me?
Everyone’s nails are unique! If one sizing kit doesn’t fit quite right, try a different shape as not every shape or length suits every nail type. For example, long nail beds will not fit XS Almond, while flatter nail beds can struggle with more curved tip styles. You can refer to the size charts to have an idea of all their measurements.
If you’ve tried all available shapes and still can’t find the right fit, feel free to reach out, we’ll see if there’s anything else we can do to help. However, please note that for customers with extremely down-growing or clubbed nails, press-ons may unfortunately not be the best option.
I received a wrong or damaged order.
We’re sorry for the inconvenience although rare, these things can happen!
Please email nailswithpaula@gmail.com within 7 days of receiving your order, including your order number, photos of the damaged or incorrect item, and any relevant details. We’ll make sure to sort it out for you as quickly as possible.
Cancellation, exchange, returns and refunds policies
Orders can be cancelled within 12 hours of purchase and must be requested by written email to nailswithpaula@gmail.com. After this time, all sales are final.
Due to the nature of our products and for hygiene reasons, we cannot accept returns, exchanges or refunds if you simply change your mind, sized incorrectly or wish to request a different style.
Clear sizing and shape finder kits could be returned only if unopened and in their original conditions. If an order has been made after using the kits, they may be returned but won't be eligible for refund as the amount would have been deducted from that order.
If an item is automatically returned it will not be refunded. It may have been unclaimed or sent to a wrong address and you may contact us to arrange redelivery.
If you receive a defective or incorrect item please contact us within 7 days of delivery at nailswithpaula@gmail.com including your order number, clear photos, and any relevant details. We’ll review the situation case by case to make it right.
Where do you ship?
We currently ship within the UK (including Highlands and Islands) and it is FREE over £50. If you’re outside the UK and would love to order, please get in touch we might be able to arrange something!
How long does the shipping take?
Shipping usually takes 1–5 business days, depending on the delivery method selected at checkout and courier activity at the time of your order.
Please note that processing time is added on top of this for each custom-made and modified sets.
Only ready-to-ship items such as sizing kits, shape finder kits and originals pre-made sets are dispatched without additional processing time.